This Privacy Policy explains how GrowthHub (“GrowthHub”, “we”, “us”), a GlobalyHub company based at Gyakarba Marg, Kumaripati, Lalitpur, Nepal, handles personal information when you visit growthhubnp.com, request a free audit, or work with us. We aim to follow the Individual Privacy Act, 2075 (2018) of Nepal and good international practice.
Information we collect
- Information you give us: when you submit the free audit form: your business category, name, phone/WhatsApp number, email (optional for restaurants, cafés and retail shops), role, business name, city, website and social media links, business size, the challenges and goals you describe, services of interest, budget range, timeline and any notes.
- Messages: anything you send us by email, WhatsApp or social media.
- Client materials: if you become a client, the photos, logos, product details and account access you share so we can deliver our services.
- Technical data: our hosting provider (Cloudflare) processes standard request data such as IP address, browser type and pages requested to deliver and protect the site. For the audit form we store a one-way, salted hash of your IP address (not the IP itself) to prevent spam.
- Unfinished audit forms: once you type a phone number or email into the free audit form, we save what you have entered so far (name, phone, email, business name, industry, city and how far you got), even if you don’t press submit. This lets our team help if you got stuck. It is deleted on request, like any other lead. When we delete a lead we keep only a note of the business name and type, when it came in, and which team member deleted it and when; your name, phone number and email are not kept.
- Visit statistics: we count visits ourselves as well. Each browser gets a random ID (stored in your browser, see our Cookies Policy), and we record the page you visited, the approximate city and country from your connection, your device type, browser and operating system, and the site that sent you. We don’t store your IP address for this, and it isn’t linked to your name unless you fill in the audit form.
- Advertising measurement: only if you accept cookies, the Meta Pixel records which pages you visit on this site and whether you submit the free audit form, so we can measure and improve our Facebook and Instagram ads. Meta processes this data under its own privacy policy.
How we use it
- To prepare your free audit and contact you about it.
- To provide, plan and improve the services you ask for.
- To reply to questions and send information you request.
- To keep the site secure and prevent abuse.
- To meet legal, tax and accounting obligations.
We do not sell your personal information, and we do not use it for unrelated marketing without your permission.
AI tools
We use AI tools to help create content. When we work on your account, we only put in the business information needed for the task, and a person reviews every piece before it’s published. We do not put audit-form personal details into public AI tools.
If a client uses our AI Messaging service, the messages, comments and reviews their customers send to the client’s connected accounts (with the sender’s name or handle) are processed by AI providers (TypeSafe, which sorts each message, and Anthropic through OpenRouter, or Google, which write suggested replies) and by our social media partner, which delivers the messages and replies. We keep these messages for 90 days, and delete them when the client stops the service.
Where your information is stored
Audit form submissions are stored in a secure Cloudflare D1 database, and a copy is emailed to our team inbox through our email provider, Resend. Cloudflare and Resend may process data in data centres outside Nepal. Access is limited to authorised GrowthHub staff.
How long we keep it
We keep audit requests for up to 24 months unless you become a client, and client records for as long as needed to provide our services and meet legal obligations. You can ask us to delete your information sooner.
Sharing
We share information only with service providers that help us run GrowthHub (such as hosting and communication tools), with Meta for ad measurement and Google for website analytics if you accept cookies, with platforms when you ask us to run ads or manage pages on your behalf, or when required by law.
How Meta and Google use your data
Only if you accept cookies, this site loads the tools below. Each company also processes the data under its own policies, linked here.
Meta Pixel (Facebook and Instagram ads)
- What it collects: the pages you visit on this site, whether you request a free audit, your browser and device details, and the
_fbpcookie. - Why: to measure our Facebook and Instagram ads and show them to people likely to be interested. Meta may combine this with your activity on other websites and apps that use its tools.
- Meta’s policies: Meta Privacy Policy · Meta Cookies Policy.
- Opt out: decline cookies here, or change your Facebook ad preferences.
Google Analytics
- What it collects: the pages you read, the forms you submit, your approximate location, device and browser, and the
_gacookies. - Why: to count visits and see which pages help people, so we can improve the site.
- Google’s policies: How Google uses information from sites that use its services · Google Privacy Policy.
- Opt out: decline cookies here, or install the Google Analytics opt-out browser add-on.
Your rights
You may ask to see, correct or delete the personal information we hold about you, or withdraw consent to being contacted. Email hello@growthhubnp.com and we will respond within a reasonable time.
Children
Our services are for businesses. We do not knowingly collect personal information from children through this site.
Changes
We may update this policy. The “last updated” date above shows the latest version.
Contact
GrowthHub, Gyakarba Marg, Kumaripati, Lalitpur, Nepal. Email: hello@growthhubnp.com.